Limit basics

Switch on responsible gambling controls in your Surge Casino account

Play is for adults aged 18 and over, and every Surge Casino account includes deposit limits, loss limits, session time reminders, cooling-off periods and self-exclusion.

Set a deposit limit

Anjouan-licensed operatorALSI-580535 issued by Anjouan Offshore Finance Authority; Surge Casino LLC (558011)

Four facts to know

Fewer surprises, clearer limits

This table settles the age, the licence, the helpline and where limit questions go.

Minimum age18+

Regulator and licenceAnjouan Offshore Finance Authority, ALSI-580535

Gambling Helpline Aotearoa0800 654 655

Limit and exclusion questions[email protected]

Account controls

Which limits can you switch on yourself?

Use it the moment a session feels longer or more expensive than you planned.

Cap first, deposit second

Cap what you can put in before a session begins; switch it on if your spending has crept past what you meant to put at risk.

Decide your walk-away figure

Set the most you are willing to lose in a set stretch of play, and switch it on before the first bet of a session.

A helpful nudge on time

Get a nudge while you play so the clock stays visible; switch it on if hours disappear without you noticing them go.

When it feels too close

Take a short break without closing anything down; switch it on when you want distance from the tables for a while but plan to come back.

A lasting exit

Close your own account for a long stretch and step away from play; switch it on when a break must be stronger than willpower.

Your first limit

Where do the limits live?

After these four steps your account carries a limit you chose, not one you regret.

A clear way in

Open your profile from the account menu and look for the responsible gambling or limits section; check that your identity details are verified first.

Which worry are you capping?

Pick the control that matches your worry: deposits, losses or session time; choose the one that covers the spending or hours you want to hold back.

How long should it hold?

Choose how long the limit should run and what it covers; decide whether it suits tonight's plans or needs to sit there for a long stretch.

Did it save?

Confirm the setting and note the message that appears; keep the confirmation email so you know exactly what you agreed to.

Headroom now, distance later

Room to think again. A time-out is a break you set in the casino account, from a few hours to several days, and play is locked for the whole term. Set it in your account settings before a session, never after a loss.

Lock the door fully. Self-exclusion shuts your access for a long stretch, up to 2 years, and it cannot be lifted early. Ask support to place it on your account; once active you cannot deposit or play on the site until the term runs out.

No national register here. New Zealand has no national self-exclusion register, so the casino account is where you exclude yourself. Use that setting to shut this operator out, then ring the Gambling Helpline Aotearoa for support that lasts past the block.

Confidential aid

Ring someone who listens

Open this block on the day you cannot decide whether to keep playing.

Gambling Helpline Aotearoa

Counsellors answer around the clock, free of charge and in confidence, for anyone worried about their own play or someone else's. Call when the worry will not settle. 0800 654 655 gamblinghelpline.co.nz

Problem Gambling Foundation

Free counselling plus peer and cultural support for players and family, from a team with clinics across the country, on weekdays during business hours. pgf.nz

Safer Gambling Aotearoa

Health New Zealand runs an information site for people who gamble and their families, covering signs of harm, practical tips and a finder for local support. safergambling.org.nz

Age proof and device controls

Documents before a first withdrawal. Only players aged 18 or over may register, and age is checked before the account goes live. Photo identification, proof of address and a card image are reviewed before your first withdrawal.

Blocking software on handsets. Install site-blocking software on each shared device and switch on the parental controls that came with it. Check phones and tablets too, since a handset is harder to watch than a desktop.

Worried about someone close. Choose a calm moment and describe what you have noticed, without blame or a lecture. Ring Gambling Helpline Aotearoa yourself if you need someone to talk it through first.

Fun that has turned into duty

Catching these signs early keeps a hobby from turning into a habit you resent. A deposit cap or a short time-out is the simplest first move, and you can set either before the next session starts.

Any line below that sounds like your last month is worth acting on.

Chasing a loss past midnight
Hiding deposits from your partner
Borrowing to keep the account topped up
Playing longer than the plan you set
Feeling restless on days you skip
Spending the grocery money on play
Saying yes to play when you are tired or upset

Protection points

What changes once a cap is on?

Use these answers while you weigh up a cap, a break or a full stop on your account.

What happens if my budget changes after I set a cap?+

You adjust it yourself in the same limits section of the account where the original figure was entered. Keep the new number tied to money you can spend on entertainment, and set it before play rather than after a losing run.

Can I undo a self-exclusion before the time I chose is up?+

No. Once it begins it runs for the whole period you chose and cannot be shortened. Pick a length you can live with before you confirm, because the block stays until it ends.

Does blocking my account here also stop me at other casinos?+

No. New Zealand has no national self-exclusion register, so the block you set covers this casino account only. A break anywhere else means arranging it separately with that operator.

Why do I have to prove my age before I can play?+

Only adults aged 18 or over may hold an account, and identity and age are verified before the account is activated. The check is a condition of the licence here, so it applies to every new player without exception.

Are the limit tools the same when I log in on my phone?+

Yes. The limits section sits in the same place in the mobile version of your account, so a cap, a reminder or a break can be turned on from a phone. Nothing about the tools changes on a smaller screen.